Meet Sam: the AI that lives inside your exchange
Every exchange has a help center. mSamex has Sam — an AI that knows the live markets, understands your account, speaks your language, and answers wherever you already are: in the app, on WhatsApp, Telegram, Instagram or Messenger.
Not a chatbot — a market-connected assistant
Sam is wired into the exchange itself. It reads the live market list, prices, staking APRs and active campaigns — so when you ask "what's the funding rate on gold?" or "which staking package pays most right now?", the answer comes from the same data the terminal uses, not a stale FAQ.
Signed in, Sam is account-aware: it can explain your balances, positions, orders and deposits, walk you through a stuck withdrawal, or open a support ticket for you — in the middle of the conversation.
AI trade analysis, free in chat
Ask Sam to analyze any market and it delivers a structured TraiQ read: direction, entry zone, take-profit, stop-loss and win-probability across 15m / 1h / 4h / 1d timeframes. That's the kind of analysis Telegram "signal channels" charge for — built into the exchange, free.
One brain, every channel
The same Sam — same knowledge, same anti-scam rules — answers on the web and app chat, on WhatsApp, in Telegram DMs (@mSamexbot, which also links your account and delivers alerts), in Instagram and Messenger DMs on our official pages, and now in Telegram groups via @msamexaibot — add it to your community and it answers members' questions right in the thread.
Your language, not ours
Sam replies in whatever language you write — English, فارسی, Türkçe, العربية, Русский and more. For the Persian-speaking community this matters: real product help, in Persian, from the exchange itself, at 3am.
Built with guardrails
Sam never asks for passwords, 2FA codes or payments; it only ever links to official domains; and in public channels it refuses to discuss account details, redirecting to the private bot instead. If a human support agent steps into a conversation, Sam steps back automatically.
Questions people ask
Is Sam free?
Yes — chat and AI market analysis are free for all users on every channel.
Can Sam see my account?
Only when you're signed in on web/app, or after you link your Telegram via Account → Security → Telegram. In public channels (groups, Instagram, Messenger) Sam never accesses account data.
What is TraiQ?
TraiQ is the AI analysis engine behind Sam's trade reads — direction, entry, take-profit, stop-loss and win-probability on 15m/1h/4h/1d timeframes.
How do I add Sam to my Telegram group?
Add @msamexaibot to the group — it starts answering members' questions automatically. Account questions are redirected to @mSamexbot in private.
Which languages does Sam speak?
Effectively all of them — Sam detects and replies in the language of your last message, including Persian, Turkish, Arabic and Russian.