Data & account deletion
You can request deletion of your mSamex account and the personal data associated with it at any time. Requests are verified and processed within 30 days.
Delete your exchange account
Email us from your registered address
Send a deletion request to [email protected] from the email address on your mSamex account, with the subject "Account and data deletion request". Sending from the registered address is how we verify the request is yours.
Withdraw any remaining balance first
Accounts holding funds can't be deleted until the balance is withdrawn. If you can no longer access your account, say so in your email and our team will guide you through verification.
What gets deleted
Profile and contact details, KYC documents, login and device history, and support conversations. Records we are legally required to keep (e.g. transaction records under Estonian AML law) are retained only for the mandated period, then erased.
Delete social & messaging data
Instagram, Facebook Messenger, WhatsApp, Telegram
If you've messaged our official accounts (including our Sam AI assistant), we store that conversation history to provide the service. To delete it, send the word DELETE MY DATA in the same channel, or email [email protected] naming the channel and your handle. We delete the conversation history and any identifiers within 30 days.